Privacy Policy

Golden Falcon Traders LLC, operating as “EcomX” (“EcomX”, “we”, “us”, or “our”), operates the website ecomx.shop and provides e-commerce platform services to merchants. This policy explains what data we collect, why we collect it, and how we use it.

We collect:

• Account information: name, email address, password (encrypted)
• Business information: store name, business address, tax identification where applicable
• Payment information: processed by our payment provider; we do not store complete card details
• Usage data: pages visited, features used, error logs
• Content you upload: products, images, store content, settings
• Communication records: support tickets, emails sent to us

We use your data to:

• Provide and improve our platform services
• Process payments and prevent fraud
• Communicate with you about your account and our services
• Send marketing communications (which you can opt out of)
• Comply with legal obligations under applicable laws

We do not sell your personal data. We share data only with:

• Service providers who help us operate (hosting providers, email services, payment processors) under strict confidentiality agreements
• Legal authorities when required by law or to protect our rights
• Other parties only with your explicit consent

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Access controls limiting employee access to data
• Regular security audits
• Two-factor authentication for account access

While we take these measures, no system can be 100% secure. We commit to notifying affected users in case of a data breach as required by applicable laws.

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (“right to be forgotten”)
• Object to certain processing of your data
• Receive your data in a portable format
• Withdraw consent at any time

To exercise these rights, email support@ecomx.shop.

We use:

• Essential cookies: required for authentication and security (cannot be disabled)
• Analytics cookies: help us understand product usage (optional)
• Preference cookies: remember your settings (optional)

You can manage non-essential cookies through your browser settings.

We retain your data:

• While your account is active
• For up to 7 years after account deletion, for legal and accounting purposes
• Longer if required by law or for legitimate business purposes

You can request earlier deletion by contacting us.

Your data may be processed in countries outside your own, including the United States where Golden Falcon Traders LLC is registered, and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

Our services are not intended for users under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through your dashboard. The “Last updated” date at the top of this page reflects the current version.

For privacy-related questions or to exercise your rights, contact:

Golden Falcon Traders LLC
2201 Menaul Blvd NE Ste A
Albuquerque, NM 87107
United States
Email: support@ecomx.shop